General FAQ

There are no browser limitations, but for the best user experience, we recommend keeping
your browser settings updated regularly. This helps everything run smoothly!

You now have two ways to get to the Multiply Mall:

1. Go directly to multiplymall.co.za and log in.

2. Login to the Multiply app, tap rewards, scroll and click on “view your partner rewards”., view all and you will see all the partners available. Select your preferred partner and start shopping.

You must be a registered user. This means you’ve registered your profile, giving you a valid username and password. You can chat to us if you have any issues or questions:
Email: multiplyonlineshop@momentum.co.za
Tel: 0861 88 66 00 (Monday to Friday, 08:00 to 17:00)

1. Credit & Cheque card (Master/Visa and American Express)

2. Samsung Pay

3. Apply Pay

4. Instant EFT

5. Zapper

6. Store cards (RCS store cards, including RCS, Game, Makro, Builders, Jet, EDGARS, Cape Union Mart, Old Khaki, Poetry, Keedo, Tread & Miller, CTM, Coricraft, Contempo, VIP, NWJ, Supa Quick and Pick n Pay Smart Shopper)

7. Debit Card (Master/Visa)

8. MobiCred

Your bank should have let you know if your card is enabled for online shopping. If you've successfully used your cheque or credit card for online purchases before, then you're good to go! If you're unsure, just give your bank a call to check if your card is set up for online transactions.

Your first line of defence for online payment security is a secure connection. How can you check this? Look for “https” and a padlock icon in the URL. These symbols mean your connection is encrypted, protecting your personal information from potential threats.

The padlock and “https” indicate the use of encryption protocols like SSL (Secure Sockets Layer) and TLS (Transport Layer Security). These ensure higher online security by encrypting data transmitted over the internet. So, always check for these signs to keep your information safe.

You will need to get in touch with your bank to verify the nature of this occurrence, possible reasons:

1. There may be a network or service delay;

2. Your bank doesn’t notify you of the amount you paid, as per your notifications set up with your bank (ie under R200); or

3. You have chosen a different method to receive your payment notifications. Please verify the number that you have set up for the SMS is correct.

1. Make sure your phone is on, and you have signal.

2. Make sure you are using the correct phone number to receive the OTP.

3. Make sure the cell number you are using is configured with your bank.

4. Make sure that there is no delay with your service provider.

5. You have set up alternative OTP methods, ie USSD, email, app-based authentication.

6. If you’re experiencing any of these issues, you’ll have to contact your bank.

Look at HealthReturns as a return on your health. HealthReturns are the rewards that you get for knowing and improving your health, as well as the rewards you get when you shop at selected Multiply partners. You can spend your HealthReturns on your day-to-day medical expenses, at selected Multiply partners and even use it towards your medical scheme contribution. 

Multiply Inspire and Inspire Plus

You earn HealthReturns for doing the following:

·Knowing how healthy you are by doing your health and fitness assessment.

·Smashing your weekly and monthly activity and recharge goals.

·Taking part in leaderboard challenges and ranking high on the leaderboard.

The nitty gritty: As a Multiply Inspire Plus member, the HealthReturns that you can earn monthly is limited to 40% of your Momentum Medical Scheme membership contribution or R1 000, whichever comes first. If you’re a Multiply Inspire member, this is limited to 10% of the contribution or R250, whichever comes first.

HealthReturns+ are not available to members on Momentum Medical Scheme’s Ingwe Option. Other
qualifying medical schemes may have similar option restrictions in place.
HealthReturns is a complementary product available from Momentum to members of qualifying medical schemes. Momentum is not a medical scheme and HealthReturns is not a medical scheme benefit.

On Multiply Engage you get basic partner rewards in the form of discounts or HealthReturns. HealthReturns are paid into your Multiply wallet.

On Multiply Engage Plus your health and fitness assessment determines your rewards level for Multiply partner discounts and HealthReturns. This means the healthier you are, the more you’ll score. You also get rewarded for achieving your weekly activity and recharge goals.

Yes, you can! If you have a HealthReturns account with a positive balance, you can submit the invoice and/or proof of payment for the fitness device to claims@momentumhealth.co.za for reimbursement.

We use the supplier’s recommended retail price (RRP). Sometimes, other retailers might sell products at a lower price-that’s up to them. We aim to offer competitive pricing and always welcome feedback from our members. While we can’t always promise to beat every price, rest assured we’re exploring all options to give you the best deal possible.

Prices can change often because suppliers adjust their prices based on market conditions or supply chain demands. This means prices can go up or down. We always follow the supplier’s recommended retail price.

We have applied our family composition rule where a family has a combined spend limit per contract for the year.