Vouchers FAQ

No, we do not refund on any vouchers or gift cards purchased.

Email: multiplyonlineshop@momentum.co.za
Tel: 0861 88 66 00 (Monday to Friday – 8am to 5pm)
(If two vouchers have been ordered and you only received one, please ensure that you have all the necessary documentation (ie) receipts, proof of payment (copy of bank or credit card statement) to ensure that we may do a proper investigation)

In-store:
1. At checkout present your code to the cashier.
Online:
Multiply The Pro Shop voucher codes need to be converted to a gift card for The Pro Shop prior to use.
Please click here and complete the contact form:
www.theproshop.co.za/contact
•Choose Gift Card / Discount Voucher Query as the subject
•Your nearest store
•How you wish to be contacted in return
•Specify you wish to convert a Multiply voucher code, provide the code(s)

You will receive a response with the new code for online use.

Follow the steps below to use the new gift card on the website.
1. Visit www.theproshop.co.za/contact

2. Find your desired products and Add to Cart3. Click on your Cart (this will display your chosen products)4. Click Checkout Now5. If you are an existing customer of the online store Login or alternatively Sign up6. On the Checkout page after inputting your delivery details but prior to inputting your payment details go to the Order Summary block7. Here there is an option to Pay with a gift card, input the gift card number and click Redeem.8. Your balance will be adjusted down by the value of the gift carda. If the card balance exceeds the amount due that difference will remain on the gift card, and the outstanding amount will be R0b. If the card balance does not cover the amount due you will need to input further payment details9. Once you have completed the rest of the required info you can submit payment.For your e-voucher conversions to gift cards, operating times will be as follows:• Mon to Fri – 09h00 to 18h00• Sat – 09hoo to 16h00• Sun -09h00 to 13h00

In-store:1. At checkout present your code to the cashier.Online:Multiply voucher codes need to be converted to a gift card for Cycle Lab prior to use.Please click here and complete the contact form: www.cyclelab.com/contact/
•Choose Gift Card / Discount Voucher Query as the subject•Your nearest store•How you wish to be contacted in return•Specify you wish to convert a Multiply voucher code, provide the code(s)You will receive a response with the new code for online use.Follow the steps below to use the new gift card on the website.1. Visit www.cyclelab.com
2. Find your desired products and Add to Cart3. Click on your Cart (this will display your chosen products)4. Click Checkout Now5. If you are an existing customer of the online store Login or alternatively Sign up6. On the Checkout page after inputting your delivery details but prior to inputting your payment details go to the Order Summary block7. Here there is an option to Pay with a gift card, input the gift card number and click Redeem.8. Your balance will be adjusted down by the value of the gift carda. If the card balance exceeds the amount due that difference will remain on the gift card, and the outstanding amount will be R0b. If the card balance does not cover the amount due you will need to input further payment details9. Once you have completed the rest of the required info you can submit payment.For your e-voucher conversions to gift cards, operating times will be as follows:• Mon to Fri – 09h00 to 18h00• Sat – 09hoo to 16h00• Sun -09h00 to 13h00

In-store:
1. At checkout present your code to the cashier.
Online:
Insert the Voucher Number, beginning with the numbers 9730xxx in the "Pay with Gift Card block and click redeem button to apply your code.

Should you encounter any issues with voucher numbers, please contact one of the Chris Willemse Cycles live chat team members.

Follow the steps below to use the new gift card on the website.
1. Visit www.cwcycles.co.za 
2. Find your desired products and Add to Cart
3. Click on your Cart (this will display your chosen products)
4. Click Checkout Now
5. If you are an existing customer of the online store Login or alternatively Sign up
6. On the Checkout page after inputting your delivery details but prior to inputting your payment details go to the Order Summary block
7. Here there is an option to Pay with a gift card, input the gift card number and click Redeem.
8. Your balance will be adjusted down by the value of the gift card
a. If the card balance exceeds the amount due that difference will remain on the gift card, and the outstanding amount will be R0
b. If the card balance does not cover the amount due you will need to input further payment details
9. Once you have completed the rest of the required info you can submit payment.

The Boxer, Checkers & Shoprite redemption process:
In-store Only:

1. Visit the Money Market Counter In-Store and present the teller with your voucher code to be loaded onto a gift card.
2. Swipe your gift card in-store to redeem the funds available.

Vouchers cannot be redeemed on the Checkers App.

Should you require to view the balance on the card this information can be provided by the teller in store.

Yes, the Multiply issued codes are redeemable instore and online.

The grocery limits and cashbacks are confirmed after all transactions from grocery partners (including Pick n Pay) have been reconciled. The actual cashbacks earned will be verified post the transaction and updated on the Rewards statement.

No, the Woolworths Gift Card spend contributes to your groceries (PnP & Woolworths, Checkers, Boxer and Shoprite) spend limit.

The Woolworths Gift Card can be used to purchase all products found in Woolworths Stores throughout South Africa.

No, the gift cards are not redeemable at Woolworths stores at Engen Garages.

The spend limit balance will be available on your Rewards statement found on the Multiply website and App.

You will be able to purchase and receive the full cashbacks benefit for the R500 and difference will be at 2% cashbacks irrespective of your status.

Your returns will be managed by Woolworths based on their existing returns policy.

Yes, your vouchers will be valid for 3 years in line with CPA.

You may check your gift card balance instore at any till point before making your purchase.

Yes, the Multiply call centre can resend the voucher on request or refer you to your order number under your profile.

No, the balance will remain on your Gift Card until completely used up.

The product is a cashback only product therefore the discount option cannot be applied to the basket.

If you have a cashback only product in your cart at checkout, your basket will be defaulted to cashbacks. To be able to select discounts for a non-cashback only product, you will be required to remove the cashbacks only product.

A: Please contact the Woolworths Gift Card department via email – giftcard@woolworths.co.za – and provide them with the card 16 digit card number and store name to investigate.

Woolworths will be able to block the card provided you provide them with the card number (this would be either the Virtual or Physical card number). The customer can go into any store requesting that the card be blocked or email the Woolworths Gift Card department via email – giftcard@woolworths.co.za. Please note that they will only re issue the balance amount at the time of the block.

We will replace the value remaining on the gift card at the time the gift card was blocked. The customer will need to produce the proof of purchase and complete a Gift Card Replacement Form in store.

Woolworths will replace the value remaining on the gift card at the time the gift card was blocked. The customer will need to produce the proof of purchase and a copy of ID.

Anyone can use a Gift card. There is no form of identification done at the tills.

Yes it can be replaced free of charge. You would need to go to the Customer Services Department or in a smaller store to a designated Gift Card Till to get a replacement card.

This card may not be used to make payments into any Woolworths account or Woolworths Loan or Visa account or utilities account.

Yes you can. Balance enquiries can be done for Gift cards at any till at any store in South Africa (excluding Engen).

The value of the Gift card can be spent over multiple transactions.

You can top up the existing Gift card. Simply go to any Till operator and present your Gift card and the tender for the amount with which you want to top up or add to the Gift card.

Yes it can be used to purchase any MERCHANDISE. However, this card may not be used to make payments into any Woolworths account or Woolworths Loan or Visa account or utilities account.