Terms & Conditions

MULTIPLY MALL TERMS, CONDITIONS AND RULES

Last amended: 18TH February 2025

Please do not use the Website if you do not accept and agree to be bound by this Agreement.

1. DEFINITIONS AND INTERPRETATION 

1. In this Agreement, unless the context otherwise indicates:

1. the singular shall include the plural and vice versa;

2. words indicating one gender shall import and include the other genders;

3. the headings to this Agreement are used for the sake of convenience and shall not govern the interpretation hereof.

2. “App” means the Momentum Multiply mobile application which runs on a mobile phone, tablet, watch or other mobile device.

3. “ECTA” means to the Electronic Communications and Transactions Act 25 of 2002, as amended, herein referred to as “ECTA”

4. “Goods” means any and all products offered by MM to you on the Website from time to time during the course of this Agreement.

5. “MM” shall mean Momentum Multiply Limited (registration number:2014/188245/07)

6. “MM Systems” means all processes or means (regardless of whether they are electronically automated, manually enabled or provided by any third parties), that are used by MM to capture information, provide information to you or third parties, deliver the Goods, process payments, keep records, or ensure continuity of the services or products offered by MM.

7. “the Agreement” means collectively these terms, conditions, rules and policies displayed on the Website and found on the Momentum Multiply platforms.

8. “the Delivery Address” means information supplied by you that is used by MM to describe the physical location where the Goods should be delivered to in fulfilment of this Agreement.

9. “the Supplier” means any third party entity or organisation that the Goods belong to which are offered by MM for sale to you.

10. “the Website” means the Internet website accessible using the Internet URL https://www.multiplymall.co.za/

11. “Working Day” or “Working Hours” means the period from 08:00 to 17:00 daily excluding Saturday, Sundays and public holidays in the Republic of South Africa.

12. “You” or “Your”  means the person who logged into the Website using the relevant user name and password, or any person who can reasonably be associated with the relevant user name and password on the Website, or any person who receives, or expects to receive, any Goods from MM, or any persons or entities residing at the physical address or e-mail address implied during the course of any correspondence with MM or the customer.

2. AGREEMENT

1. By shopping or browsing on the Website, you represent and warrant that you have read and understood these terms and conditions, as well as the policies displayed on the Website and agree to be bound by these MM Mall terms, conditions, rules and policies (“the Agreement”). 

2. By accessing the Website you warrant and represent to MM that you are legally entitled to purchase the Goods and that all the details provided by you are true and complete.

3.  An agreement of sale shall not come into effect until a credit card authorisation is received from the issuing bank and/or where we have confirmed your order to you in writing.

4. Subject to the provisions hereof, the elected MM courier company shall deliver the Goods, in a new and unused state, to the Delivery Address, for the amount paid by you, which shall be payable in advance. The Goods shall be as specified by a valid order generated by MM Systems.

5. The placement of an item in a shopping basket without completing the payment shall not:

1. be an agreement of sale between you and MM. MM shall not be liable in respect of Goods that are no longer available when the order is completed; and

2. be an order for such Goods; and MM may remove such item from the shopping basket at any time if no stock is available.

6. You agree to provide to MM, on request, with all information and proof required for MM to meet its obligations in terms of this Agreement, including but not limited to, your identity, physical, delivery and e-mail addresses, contact phone numbers, and if necessary bank account and credit card information.

3. STOCK AVAILABILITY 

1. Stock of all Goods is limited and subject to availability 

2. However, should Goods which are no longer in stock still be offered in error, MM shall only be liable to refund the amount paid by you at the time of placing the order as stated in clause 13.

4. PRICES

1. MM shall take all reasonable steps to ensure that correct prices are maintained on the Website and App. If errors occur, and the Goods are offered at incorrect prices, MM shall not be obliged to sell the Goods at such incorrect prices and shall only be liable to refund that amount paid by you for the Goods. 

2. Prices displayed before your order include VAT and are subject to change from time to time. 

3. Prices upon placement of an order will be changed inclusive the applicable delivery charges

4. MM reserves the right, without prior notice, to discontinue or change pricing or specifications of Goods and services offered on the Website without incurring any liability.

5. PAYMENT

1. All amounts payable in terms of this Agreement shall be payable in advance. No Goods will be delivered until payment has been received in full.

2. All payments shall be made via a valid South African MasterCard or VISA credit card or Mobicred account.

3. In the unlikely event that any Goods delivered are not paid for in full, or if payment has been reversed after delivery for any reason whatsoever, you agree that those Goods remain the sole property of MM and will be returned to MM immediately on demand, in an unused condition, with all original packaging and documentation. Any costs for damaged or used Goods, damage to packaging, or the cost of transporting or seizing those Goods will be payable by you on demand.

4. MM reserves the right at any time during the delivery process, up until the Goods are physically delivered to you, to cancel your order for any reason whatsoever. If you have already paid for the Goods before the order was cancelled, MM shall ensure that all amounts paid by you for that cancelled order are re-paid in full, no later than 14 (fourteen) Working Days or as determined by your bank, after you are notified that the order has been cancelled. MM undertakes, where possible, not to process the payment of any cancelled orders, and/or, in any event, to refund in full, any cancelled orders that have been processed.

6. ELECTRONIC COMMUNICATIONS

1. When you visit the Website, App or communicate with MM electronically, you consent to receiving communications from MM electronically in accordance with our Privacy Policy. All agreements, notices, disclosures, and other communications sent by MM will satisfy any legal requirements, including but not limited, to the requirement that such communications should be in writing.

7. ERRORS AND OMISSIONS

1. MM shall take all reasonable efforts to accurately reflect the description, specifications, availability, purchase price, image and delivery charges of the Goods or Services on the Website. Should there be any errors or omissions of whatever nature on the Website; MM shall not be held liable for any loss, claims or expenses relating to such errors and omissions.

8. HYPERLINKS

1. Hyperlinks provided on the Website to third party websites are provided as is and these third-party websites are not under the control of MM and by making these links available, MM is not endorsing these third-party websites, their content, goods, services or the owners. You shall not interpret hyperlinks as endorsement or constituting a relation between MM and the linked third party

2. It is your responsibility to ensure that you read the terms and conditions, privacy and security policies on such third-party websites. MM will not be liable for any loss or damage you suffer, whether directly or indirectly, because of your use of third-party websites and/or software. You agree that where you access, use or rely on third party websites or external links, you do so entirely at your own risk.

3. No person, entity or other website may link to any page on the Website without prior written consent from MM.

9. ADVERTISING

1. You shall not interpret any advertising and other promotional material that may be displayed on the Website or any other social media platforms as endorsement or constituting a relation between MM and the third party who has advertised or used promotional material on the Website or any other platform.

2. You agree that where you access, use or rely on third party advertisements or promotional material, you do so entirely at your own risk.

10. VALUE-ADDED TAX

1. All prices are inclusive of Value-Added tax unless otherwise expressly provided. The provisions of the Value-Added Tax Act, No. 89 of 1991 and subsequent amendments are applicable. 

11. CANCELLATION

1. Vouchers cannot be cancelled for any reason whatsoever.

2. Cancellation by You:

1. An order can only be cancelled if such order has not yet been processed and is not enroute to you (subject to track and trace). If the Goods have already been processed it will follow the ‘Returns’ process detailed in clause 16.

2. Should an order that is on last mile delivery, which is enroute from the courier hub to you, the delivery fees shall not be refunded to you by MM as re-routing fees of the courier is required.

3. Cancellation by MM:

1. No cancellation fees will be payable. 

2. MM will refund you the Rand value that you have actually paid for the canceled Goods. 

4. MM will not be liable for any loss or claim relating to a cancelled order or refusal to process an order.

12. DELIVERIES

1. MM has appointed a courier service company to attend to the delivery of the Goods purchased via the Website.

2. Deliveries are restricted to delivery addresses within the Republic of South Africa.

3. Delivery occurs when the duly appointed courier company delivers the Goods to you, or any person accepting delivery on your behalf claiming to represent you, at the specified Delivery Address. The Delivery Note, generated by MM’s appointed courier company will serve as sufficient proof of such delivery. MM is not responsible for any loss, theft, or unauthorised use of the Goods, after it has been delivered to the specified Delivery Address.

4. Important: Goods with a capacity of larger than 20kgs will be delivered by the Supplier.

5. You agree that the courier company will conclude that any person accepting delivery on your behalf at the specified Delivery Address is duly authorised to receive the Goods. The appointed courier company shall not be liable for any loss or liability whatsoever incurred in this regard.

6. If you do not inform us that you have not received your order, within 7 (seven) Working Days after the Delivery Note date (or as per the period specified by the Supplier), or the delivery date quoted to you in the absence of a Delivery Note, you are deemed to have received and accepted the Goods.

7. MM relies solely on the Delivery Address you have given us and shall not be liable for incomplete, inaccurate or out of date information provided by you. The specified Delivery Address, your contact information or any other information required by MM from you in order to meet the terms of this Agreement. You hereby accept sole responsibility for ensuring that you provide MM with accurate and up to date information whenever you transact with us.

8. If, for any reason, MM is unable to deliver the Goods to you at the first attempt, MM will make a second attempt to contact you using the contact information you gave us to deliver the Goods to you. If this second attempt also fails, for any reason, MM shall cancel the order and refund you the amount you paid for the Goods.

1. Should you wish for a third attempt at deliver, there will be fees applied by the MM or the couriers

9. Should you cancel the order whilst enroute, then you will be liable for the cancellation and delivery fees as specified in the returns process in clause 16.

13. GOODS LOST OR DAMAGED IN TRANSIT OR ON DELIVERY

1. You must inspect the Goods when they are delivered to you:

1. If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition. 

2. If the goods are damaged in any way, you must reject the delivery, note the reason for rejecting the goods and the nature of the damage on the delivery slip

3. Please notify MM immediately and do not accept delivery of the goods. 

4. If you do not note the reason for rejecting the goods and the nature of the damage on the delivery slip, MM is entitled to regard the goods as if they were in good condition and not damaged when delivered to you.

2. If you believe that your Goods were either lost or damaged in transit, you must notify MM no later than 5 (five) (or as specified by Supplier in their returns and exchanges policies) Working Days of the Goods being received or being perceived overdue

3. In the case of damaged Goods, the unused Goods must be returned to the Supplier as soon as possible with all associated packaging and documentation, the reasonable costs e.g. handling fee will be borne by MM, provided that your claim is valid. MM as well as the Supplier reserve the right, at its sole discretion, to reject such Goods returned, if it is reasonable to believe they were not in fact damaged in transit.

4. Should a product/s be damaged at the time of delivery / collection, please contact the Supplier directly on the returns address provided below.

5. Collection of the product/s will come at no extra charge to you. Once the product/s have been inspected and the return is validated, the Supplier will, at your choice, repair/replace the product. If such repair/replacement is possible the Supplier will credit your bank account (from which the payment was made for the initial order) with the full purchase price of the product/s (or refund you). Refunds (credits) are normally handled within 30 days of logging the return.  Products damaged on delivery will be replaced.

14. INCORRECT PRODUCT DELIVERED

1. If the incorrect product/s is accidentally delivered to you or if the product/s is not as described on the Website (or if it is missing any accessories or parts), please notify the Supplier and the product/s will be collected from you at no extra charge. Once the Supplier has inspected the product/s and validated the return, then the Supplier will, at your choice, deliver the correct product/s to you.

15. WARRANTY

1. MM does not offer any warranty whatsoever on any Goods sold. 

2. All Goods are provided with the Supplier or manufacturer's warranty only, if applicable. In the event that you believe that the Goods may be defective and qualify for a claim against the Supplier or manufacturer’s warranty as the case may be, you shall deal directly with the particular Supplier or manufacturer.

3. Guarantees are immediately null and void if Goods has been tampered with, warranty stickers have been removed, and seals on Goods have been broken by anyone other than the Supplier’s or manufacturer’s representative.

4. MM makes no representations nor gives warranties of any kind, whether express or implied including, without limitation, with respect to:

1. the Website contents and the accuracy;

2. effectiveness availability of the Goods;

3. delivery arrangements and times;

4. warranties as to the availability, accuracy or content of the Goods; and

5. fitness for the purpose of the Goods.

16. RETURNS 

1. MM will only accept returns if the Goods are within the cooling off period of 7 days subject to the below terms, all Goods returned for refunds after the cool off period shall be rejected by MM.

2. All returns must be made and completed with the Supplier and not MM and are subject to the Supplier’s terms and conditions.

3. Returns must be in their original packaging conditions, not used or tampered with.

4. If you as a member are not completely satisfied, you are able to return the product/s to the Supplier and the Supplier will be obligated to either repair/replace it or credit the members bank account (from which the payment was made for the initial order), subject to MM and Supplier terms and conditions and clauses below regarding refunds, cancellations, exchanges and faulty Goods.

5. If you return a product/s that do not comply with these terms and conditions, you may be liable to reimburse the respective Supplier for costs incurred in returning the product/s

17. REFUNDS

1. MM will only accept refunds if the Goods are within the cooling off period of 7 days subject to the below terms, all Goods returned after the cool off period shall be rejected and not refundable by MM.

2. Refunds will take up to 14 (fourteen) Working Days to reflect in your bank account however this will always be dependent on your bank. Subject to the provisions of the applicable laws, when and if applicable, including but not limited to the Consumer Protection Act (CPA) and Electronic Communication and Transactions Act (ECTA)

3. Refunds of Electronic Goods and Fitness Devices:

1. Handling Fee = 15% (unless otherwise specified by the Supplier) of the value of the Goods (a member will be charged a handling fee of 15% (unless otherwise specified by the Supplier) of the value of the Goods in the event the member elects to return the good/s to MM)

2. Goods must be sealed, unused, not personalized, and in the original packaging in order to qualify for a refund

3. Opened packaging or Good’s box is considered unsealed and therefore not refundable 

4. Switching on or activating a device is considered used and therefore not refundable

4. Refunds of Non-Electronic Devices:

1. Handling Fee = 15% (unless otherwise specified by the Supplier) of the value of the Good/s (should you return the Good/s to MM, 15% (unless otherwise specified by the Supplier) of the retail value of the Good/s will be charged

2. Goods must be sealed, unused, not personalized, and in the original packaging in order to qualify for a refund

3. all Goods returned outside of the cooling off period are non-refundable

5. MM provides for an online credit to be utilized on the Website when you request for a refund. Strictly no cash refunds. 

6. Refunds will be paid into the bank account from which the Good/s was purchased. Refunds will only be processed via EFT’s. All refunds will be made into a valid South African MasterCard or VISA credit card. 

7. MM will only refund Goods or subscriptions (a subscription refund will only be provided for the remaining non-delivered issues for the subscription duration and not previous periods).

18. FAULTY AND/OR DEFECTIVE GOODS

1. Faulty Goods will be returned to the Supplier for assessment as detailed in the relevant Supplier’s terms and conditions and below. 

2. Your Good/s will be couriered to the Supplier for assessment. 

3. Assessment of the Good/s will take up to 15 (fifteen) Working Days. 

4. A Handling Fee may be payable by you.

5. Goods will either be fixed or exchanged/replaced by the Supplier

6. Normal wear and tear will not constitute as a defect.

7. If you return a defective product but fail to return all the accessories or parts that were sold with the product/s, your request will be refused.

19. EXCHANGES AND REPLACEMENT

1. MM will only accept exchanges if the Goods are within the cooling off period of 7 days subject to the below terms, all Goods returned for exchange after the cool off period shall be rejected and not exchangeable or replaceable by MM.

2. A voucher cannot be exchanged for cash or for Multiply Mall coupon. Vouchers are valid for 3 (three) years from the date of issue. The voucher will expire either on redemption for the full value or 3 (three) years after the date on which it was issued. MM may at its sole discretion and by your written request resend the voucher to you.

3. Products can be exchanged for a different size/colour provided the required size/colour is available at the same price as the product originally purchased. In the event the required option is not available, then the Supplier will credit your bank account (from which the payment was made for the initial order) with the purchase price of the product/s within the above specified time frame.

4. Exchanges or replacement can be made if the relevant Supplier’s warranty is still valid.

20. UNWANTED PRODUCTS

1. You may be able to return an unwanted product/s to the Supplier provided which is subject to the Supplier’s terms and conditions and the below requirements: 

1. It is undamaged and unused, with the original labels and stickers still attached

2. It is in the original packaging and in its original condition with all seals still intact (if applicable). Please refer to our FAQs for some examples

3. It is not missing any accessories or additional parts

4. It is not listed in clause 21 of this Agreement– Product/s not eligible for return; and

2. Once the Supplier has inspected the product/s and validated the return, the Supplier will credit your bank account (from which the payment was made for the initial order) with the full purchase price of the product within 8 days of the return (or refund you if that is your preference).  Please bear in mind that refunds can take up to 30 working days to reflect in your bank account (from which the payment was made for the initial order).

3. The Supplier is under no obligation to accept a damaged product/s that is being returned, not in a re-saleable condition or missing any accessories or parts. 

21. GOODS THAT CANNOT BE EXCHANGED, RETURNED, REFUNDED

1. All Goods that are outside the cooling off period of 7 days of the date of delivery, which includes Goods received as gifts or Goods received by third parties on behalf of you.

2. The following Goods cannot be exchanged, returned or refunded, even if within the cooling off period or 7 days:

1. a digital Good such as an eBook or electronic voucher including airtime.

2. a newspaper, periodical or book which you have received (Section 42 (2) (h) of the ECTA);

3. foodstuff, beverage or other product intended for everyday consumption (Section 42 (2) (c) of the ECTA);

4. a nursing or maternity product that has been unsealed, including (but not limited to) breast pumps, bottles, baby formula, maternity underwear, nappies and wipes;

5. a beauty product or fragrance which has been opened or used (Section 42 (2) (f) of the ECTA);

6. a product which has been personalised for you or made to your specifications (Section 42 (2) (f) of the ECTA);

7. a product which you have personalised after receiving (Section 42 (2) (f) of the ECTA);

8. a Good that has been assembled after delivery (Section 42 (2) (f) of the ECTA);

9. For hygiene reasons MM does not accept returns of (Section 42 (2) (f) of the ECTA):

1. Intimates;

2.  Underwear;

3.  Lingerie;

4.  Swimwear; 

5. Socks; 

6. Hosiery; 

7. Bodysuits; 

8. Toiletries; 

9. Cosmetics; 

10. edible goods; 

11. jewellery used for piercings; and

12. masks

10. where audio or video recordings or computer software was unsealed by you (Section 42 (2) (f) of the ECTA).

22. DISCLAIMERS AND LIABILITY

1. You expressly agree that use of the Website is entirely at your own risk. 

2. The Goods and information provided on the Website is on an ‘as is’ and ‘as available’ basis. 

3. MM cannot guarantee the Goods you receive will look exactly as displayed on the Website or App.

4. It is your responsibility to ensure, prior to entering into this Agreement or making a purchase, that the Goods available on the Website meets your requirements and is compatible with the hardware and/or software used by you. MM shall not accept liability for any Goods not suitable to your requirements or technical compatibility. 

5. Save for the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither MM nor any of its agents, representatives or employees shall be jointly or severally liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use the Website, the services or content provided from and through it. 

6. MM makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from the Website are free from errors or omissions or that the service will be completely uninterrupted and error free.

7. You shall have no claim against MM and you hereby indemnify and hold MM harmless and free from liability in respect of any loss, damage or cost caused by or arising from:

1. Any fact or circumstances beyond the reasonable control of MM; specifically including, but not limited to, acts of God or Force Majeure or

2. Any downtime, outage, interruption in or non- availability of any of the services of the MM’s Systems and infrastructure;

3. Any infringement of your rights of privacy, constitutional and/or any other like rights (including those of any other person or entity), arising from the supply of Goods provided in terms of this Agreement;

4. Any breach of security by any third party or any breach of confidentiality by a third party or otherwise arising from any access howsoever obtained by a third party to your information, data or content;

5. The damage, contamination or corruption of any kind of your data, material, information and/or content howsoever occasioned;

6. Without limiting the foregoing, any fact, cause or circumstances whatsoever and howsoever arising if MM has substantially performed its obligations under this Agreement;

7. Any Goods specifications or images that may have subsequently changed, or have been erroneously represented by MM in any way;

8. Following the advice offered by MM with regard to the suitability of any Good for any purpose. Such advice is offered as a guide only, and MM does not warrant that any Good sold is fit for any purpose whatsoever;

9. You use or inability to use any Good sold on the Website; and

10. Any negligent acts or omissions or those of their employees, agents, representatives, sub-contractors or other persons contracted or employed by MM, that sustained by either you or any other person arising from or as a result of any sale concluded in terms of this Agreement, the delivery, non-delivery, incorrect, erroneous or late delivery, the use or possession of the Goods.

8. You hereby indemnify MM against any loss, liability, damage or expense of whatever nature which MM or any third party may suffer and which is caused by or attributable to, whether directly or indirectly by your use of the Website;

9. Notwithstanding anything to the contrary contained in this Agreement or in any addendum or annexure to this Agreement, you shall have no claim against MM and you hereby indemnify and hold MM harmless and free from liability in respect of any loss, damage or cost which is indirect, consequential or incidental in nature.

10. MM’s liability whether in contract or delict arising from any breach of any obligation in terms of this Agreement, negligence or otherwise shall not exceed at any time the value of the Good/s in respect of which any such dispute or claim arises.

11. MM reserves the right to take whatever action it deems necessary and fit at any time to preserve the security and reliable operation of MM Systems and you undertake that you will not do or permit anything to be done which will compromise the security of MM’s Systems.

12. On no account will the full extent of MM’s liability to you, in the event of lost or damaged Goods, exceed the original order amount for those Goods.

23.  INTELLECTUAL PROPERTY

1. All the images, content, trademarks and data / information of this Website, including but not limited to, software, databases, icons, hyperlinks, private information, designs and agreements are the property of or licensed to MM.

2. Your use of any Intellectual Property and/or trademarks displayed on the Website or in any of its contents is strictly prohibited. You may not copy, reproduce, publish, upload, post, transmit, distribute or modify any of the intellectual property appearing on the Website. You further undertake not to infringe any right of the trademark owners in respect of such trademarks. The use of the intellectual property and/or trademarks on any other website or networked computer environment is prohibited.

3. You shall not be entitled to use any of the data / information, images, content, trademarks, logos, brand names, domain names or other marks of MM or any of its associates, without the prior written approval of MM.

24. CESSION, DELEGATION OR ASSIGNMENT

1. MM shall be entitled to cede, assign, transfer, or delegate all or any of its rights or obligations under this Agreement to an affiliate of MM or to any third party.

25. DOMICILIUM

1. The parties choose specific addresses for the purposes of giving any notice, the payment of any sum, the service of any process and for any other purpose arising from this Agreement. In your case, the physical address you provide with your registration information and in the case of MM, the physical address given in the “Contact Us” page of the Website.

2. Any notice in terms of this Agreement shall be valid and effective only if in writing.

3. Any notice given and any payment made by one party to the other (“the addressee”) which:

1. is delivered by hand during the normal business hours of the addressee at the addressee’s specified physical address for the time being shall be presumed, until the contrary is proved, to have been received by the addressee at the time of delivery;

2. is posted by prepaid Specified post from an address within South Africa to the addressee at the addressee’s specified physical address for the time being, shall be presumed, until the contrary is proved, to have been received by the addressee on the 7th (seventh) Working Day after the date of posting;

3. is transmitted by fax or e-mail shall be deemed (in the absence of proof to the contrary) to have been received the day after transmission, provided that where it is transmitted outside of normal Working hours, it shall be deemed to have been received by the close of business on the next business day.

26. SECURITY

1. Any person that delivers or attempts to deliver any damaging code to the Website, attempts to gain unauthorized access to the Website and any malicious use of the Website shall be prosecuted and civil damages shall be claimed in the event that MM suffers any damage or loss.

2. agree and warrant that your user name and password shall:

1. be used only by you and

2. not be disclosed to any third party.

3. You agree and understand that MM shall take all reasonable precautionary steps to ensure the integrity and security of the Website and back-office applications.

27. CHANGES TO AGREEMENT

1. MM may, in its sole discretion, change this Agreement or any part thereof at any time without prior notice.

28. DISPUTES

1. Any dispute of any nature whatsoever arising between the Parties on any matter relating to this Agreement that is not resolved through the normal Multiply complaints resolution process shall be referred to arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa. Arbitration proceedings shall be conducted in Centurion. The arbitration rules may be downloaded here.

29. LEGAL MATTERS

1. MM may, at its sole discretion and at any time, amend these rules and any business rules associated with them in anyway. These amendments may include, but are not limited to, changes to the amounts and percentages referred to in the Multiply Programme rules. We will give you reasonable notice of any changes in the Multiply Programme rules by publishing the details on the Website or disclosing the information in any other way that we determine at our discretion.

2. MM may at its sole discretion decide on who may participate in the Multiply program.

3. All Multiply benefits consider applicable legislation and recognised legal practices. If the applicable legislation or legal practices change, we reserve the right to adjust the benefits accordingly.

4. You agree that all information supplied by MM is confidential and shall remain the property of MM.

5. You do not have a right, title, interest or claim of or to that information. This applies to information that is supplied at any time to you and in whatever form.

6. You agree that any purchase from a Multiply Mall Supplier available on the Website is intended for personal use only. Goods purchased with the intention of conducting any form of commercial enterprise are strictly prohibited. MM reserves the right to cancel your membership if you act contrary to this provision.

7. If, on any of the Websites or Apps, MM suspect’s that you have, or have tried to abuse; intercept; commit fraud; hack into systems; or create multiple transactions to take advantage of a promotion or other offer, MM shall be entitled to cancel and prohibit, suspend or terminate your access to the Website and Apps without any liability.

8. You acknowledge that the Multiply Mall is an online retailer and accordingly does not as a rule keep physical stock of Goods advertised on the Website.

9. All legal costs are as between attorney and own client incurred by MM in enforcing or defending any of its rights in terms of this Agreement shall be payable by you, whether incurred by MM prior to or during institution of legal proceedings or if judgment has been granted in connection with the satisfaction of such judgment and shall be payable on demand.

30. PRIVACY POLICY

1. When you shop online using our website or app, you give us your consent to collect and process your personal information to create and manage your account, process payments, fulfil orders, communicate, and deliver Goods. 

2. If you do not want us to collect and process your personal information, you may remove your consent following the Momentum Multiply process captured on the Momentum Multiply website or you can email Multiplyonlineshopqueries@momentum.co.za. Please note if you remove your consent MM will not be able to provide you with Goods. 

3. By joining the Multiply Programme, visiting and/or using the Website, interacting with the Multiply Contact Centre, purchasing Goods or using the Multiply Programme in whatsoever way, you hereby consent to MM sharing certain of your personal information with MM’s affiliates and third-party service providers in the ordinary course of MM’s business of providing you with the services in relation to the Multiply Programme. 

4. Please see our Privacy Policy found here for more information on how your personal information is collected, used and protected:  multiplyonlineshop.co.za/wellness/termsandconditions.